Refund policy

Serene Return Policy

At Serene, we want you to feel completely satisfied with your purchase. If for any reason you’re not happy, we’re here to make the return process as simple as possible. Eligibility for Returns.

  • Items must be returned within 30 days of purchase.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Sale or clearance items are final sale and cannot be returned or exchanged.

How to Initiate a Return

  1. Contact our customer support team at HELLO@SERENELEISURE.CO to request a return authorization. 
  2. Once approved, we will provide a return label and instructions for shipping your item back.

Refunds •

Refunds will be issued to the original payment method within 7-10 business days of receiving the return.

  • Original shipping fees are non-refundable. Exchanges.
  • If you’d like to exchange an item, please initiate a return for the original item and place a new order for the replacement.

Damaged or Defective Items If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order for a replacement or full refund. For any questions or concerns about our return policy, don’t hesitate to reach out at [email/contact info]. We’re here to help!